Some of our most requested information is below. If you still have questions please reach out to our support team directly.

ORDERS

WHERE DO YOU SHIP TO?

Currently, we are only offering shipping to the UK and Germany. However, on a case-by-case basis, we may be able to provide shipping to other countries in the EU and the EEA for an additional shipping fee.

WHEN WILL MY ORDER ARRIVE?

Each one of our fine art prints takes approximately 10-14 business days to process, print, and ship. Most orders take 3-5 days in transit.

DO YOU INCLUDE ANY PAYMENT INFORMATION ON THE PACKAGE?

No, we do not include an invoice with your order just a branded packing slip and a certificate of authenticity. Our fine art prints make great gifts. We also offer GIFT CARDS if you’re unsure of what to choose for that special someone.

MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?

On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately via the contact us page. We will then kindly ask that you send us some photos of the damaged piece and the box that it came in so we can help. Please always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage.

DO YOU OFFER EXPEDITED SHIPPING?

We do not currently offer any expedited shipping options.

MY ORDER IS LOST, WHAT SHOULD I DO?

If your order has been marked as delivered but you have not received it please let us know by emailing us via the contact us page and we will track it down.

ARTWORK 

CAN I FRAME THESE PRINTS MYSELF?

Yes, we currently offer framed and unframed prints so you will be able to customise the look and feel of your final piece. Just select the size of the print which you would like to purchase and/or a frame when adding the artwork to your basket.

ARE ANY OF YOUR PRINTS SIGNED OR NUMBERED?

On occasion we release signed and numbered editions. The best way to stay informed is by signing up for our newsletter.

ARE YOUR PRINTS GLOSSY OR MATTE IN FINISH?

All of our artworks are printed on a super matt finish 310 GSM weighted Hahnemüle Photorag paper. The paper gives muted blacks with even colour reproduction, and excellent detail. The surface has minimal texture with a chalky smooth cotton feel which creates smooth colour gradients. It has a delicate surface, so we recommend extra care when handling. Photorag is suitable for mounting but its cotton texture means edges can fray if not carefully handled.

RETURNS & CANCELLATIONS

WHAT IS YOUR RETURN POLICY?

Each piece is custom printed just for you so we are unable to accept returns. Please see the returns page.

CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?

All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.

CAN I CANCEL OR CHANGE MY ORDER?

All cancellations and order changes must be made within 24 hours of the original purchase. We custom print each piece just for you so are unable to make adjustments once we begin the printing process. Sorry!

WORK WITH US 

DO YOU OFFER A TRADE PROGRAM?

Unfortunately, at this time, we are not accepting requests from interior design and hospitality groups. Please get in touch if you would like to work together.

HOW DO I SUBMIT MY PORTFOLIO?

Our team of curators meets to review new artist submissions. Please contact us to enquire about whether you could work with us. We will then request a pdf of five image selections from your portfolio that you consider suitable additions to our collection using the contact us page. Due to the volume of inquiries we receive, we are unable to respond to everyone.